Q: Why does my device not show up online after scanning and binding Polaris?

When you encounter the situation that the device cannot be displayed online after the North Star is scanned and bound to the North Star, there are usually two solutions:

Solution 1: Check the mobile network and permission settings

The problem may lie in your phone's network connection or permission settings. Please follow the steps below to reconfigure your device to ensure proper functioning of the arctos system:

1. Open the Settings app and select the General option.
2. Scroll to "Transfer or Reset iPhone" and click to enter.
3. Select Reset, then Reset Location Services and Privacy.

This will reset your location services and privacy settings, which may require you to reauthorize apps to use location services.

Solution 2: Swap mobile phone usage patterns

If the above method does not solve the problem, you can try swapping the usage modes of the two phones:

1. Switch a phone that is set as a compass to Polaris mode, or vice versa.
2. Scan and bind under the new configuration.
3. After the binding is completed, switch the two mobile phones back to their original usage mode.

This step will help re-establish the connection between the devices and may resolve issues with the online display.